Ways to contact the Social Security Tribunal
Make sure you’re in the right place
We do not process:
- Applications for Employment Insurance (EI) benefits, Canada Pension Plan (CPP) including disability benefits, Old Age Security (OAS), Guaranteed Income Supplement (GIS) or the Canada Disability Benefit (CDB). You can apply for these benefits through Service Canada opens a new window.
- Appeals of reconsideration decisions related to EI benefits. You can appeal to the Employment Insurance (EI) Board of Appeal opens a new window.
If you have a decision from Service Canada and you don’t agree with it, your first step is to ask them to reconsider.
When you receive your reconsideration decision from Service Canada and you still don’t agree:
- If it’s about CPP, CPP disability, OAS, GIS or CDB, you can appeal to the SST’s General Division. You need a reconsideration decision to appeal.
- If it’s about EI, you can appeal to the EI Board of Appeal. If you disagree with your decision from the EI Board of Appeal, you can appeal to the SST’s Appeal Division.
How to contact us
We provide service in English and French. Learn about interpreters and translation.
You must tell us if your contact information changes.
My SST Portal
Our secure platform is the best way to complete and submit your appeal forms online.
Once you have an account, you can use the portal to communicate with us, view your appeal documents and send us documents securely. Make sure your documents are in a format we can open.
My SST Portal opens a new window
If you haven’t created an account in My SST Portal yet, you can still contact us or send us documents by email. Make sure your documents are in a format we can open. If you’re expecting to hear from us by email, check your junk mail.
Phone
Our business hours are from 7:00 a.m. to 7:00 p.m. Eastern Time, Monday to Friday.
- 1-877-227-8577 (toll-free in Canada and the United States)
- 613-437-1640 (from outside Canada and the United States – long distance charges may apply)
If you want to send documents for your appeal by mail, use the address below.
Social Security Tribunal of Canada
PO Box 9812
Station T
Ottawa, ON K1G 6S3
Courier
If you want to send documents for your appeal by courier, use the address below. Include the phone number below on the courier label in case there are any delivery issues.
Courier delivery address:
Social Security Tribunal of Canada
235 Queen St., Room 400B
Ottawa, ON K1A 0H5
Phone number (for courier deliveries only):
343-291-1611
Fax
- 1-855-814-4117 (toll-free in Canada and the United States)
- 1-613-941-5121 (long distance charges may apply)
TTY
For those who are deaf or hard of hearing:
- 1-866-873-8381 (toll-free in Canada and the United States)
- 1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)
Access to information requests
If you’re looking for documents held by the Administrative Tribunals Support Service of Canada (which provides support to the SST), you can make an access to information request opens a new window.
If you’re looking for materials from a specific appeal (not your own), fill out this form. You can learn more on our open justice and privacy page.
Complaints
We have a Code of Conduct for our Tribunal members. If you feel that a member violated the Code of Conduct during your appeal process, here’s how to make a complaint.
If your complaint isn’t about member conduct, reach out to us by email or phone.
Media enquiries
For all media enquiries, contact our Media Relations team: SSTmediaTSS@canada.gc.ca.